Listen...Engage...Measure
Customer Experience Measurement Since 1998

 

 

  



    Connect the Dots....

  Analyze the Big Picture
Analytics & Reporting
Social Media Monitoring Analytics
Weekly reports

Each week you will receive a report listing all online mentions of your company, brand, locations, or competitors depending on your program parameters. Each result will include:
  • The source of information (ie Twitter.com, blog URL, article source, etc)
  • The direct link to that result for further reading and analysis
  • A summary of the information from that source
  • Popularity ranking - quickly determine the strength of the source; the higher the ranking, the more readership following is present, and the more reach it has online
  • Results are sorted by category for quick review                   
 

Quarterly Analytical Reports

You will receive quarterly analytical reports for further analysis. The samples below give you an idea of the data you can collect surrounding your customers' online conversations - take social media monitoring one step further for powerful, actionable data collection.

Social Media Management Analytics

One important step in connecting the dots is taking a look at the overall picture. How healthy is your social media management program? How are you measuring its success?


In addition to managing the content of your social media management program, Ann Michaels & Associates provides you with analytical reports to learn more about what's working, what's not, and ways to improve your social media efforts. Below is just a sample of the reporting capabilities at your disposal - contact us for a free demo to learn more about the social media data that can be collected.



Social Media Monitoring Sample Reports
Photo Album Gallery Place Holder - Please wait while the Photo Album loads. If the album does not show, please refresh the page to try again.
Social Media Management Sample Reports
Photo Album Gallery Place Holder - Please wait while the Photo Album loads. If the album does not show, please refresh the page to try again.